AI receptionist
Answers service, price, policy, and availability questions while collecting the details needed to book.
- Catalog-aware replies
- Service recommendations
- Human handoff when needed
Features
One system behind every WhatsApp booking.
ChatFlow connects conversations, booking rules, payments, customer records, and team workflows so the front desk feels calm even when the inbox is not.
ChatFlow control layer
WhatsApp message captured
Service matched
Slot protected
Deposit linked
Product areas
The pieces behind the calm front desk.
Each area can stand alone, but the real value is how they stay connected around the customer conversation.
AI receptionist
Answer with your actual service rules behind the reply.
ChatFlow helps customers explore services, prices, timing, and next steps while keeping a human takeover close at hand.
- Service-aware replies
- Customer context
- Human takeover controls
Language can be helpful without becoming the source of booking truth.
WhatsApp — Customer
Hi, I want to book a facial treatment
I can help. We offer three facial types. Which one interests you?
The classic one
Great choice. Ama is available Thursday 2 PM or Friday 10 AM.
Intent matched: Classic Facial (GHS 250, 60 min)
Shared WhatsApp inbox
Gives the team one place to see customer context, assignments, notes, tags, unread state, and manual control.
- Realtime conversations
- Team assignment
- Notes and customer context
Booking page
Lets customers browse services, choose staff or location, answer intake questions, and request available slots.
- Public service discovery
- Staff and location choice
- Intake questions
Payments and deposits
Connects booking state to deposits, invoices, payment links, reconciliation, and outstanding balances.
- Deposit-required checkout
- Payment links
- Invoice visibility
Customer memory
Keeps preferences, booking context, service history, and support-friendly summaries attached to the customer.
- Preferences
- Service history
- Active booking context
Admin-safe controls
Protects operations with role access, subscription gates, bot traces, runtime controls, and support visibility.
- Role-aware access
- Runtime guardrails
- Support operations
Workflow depth
Automation where it helps. Control where it matters.
AI can shape the conversation, but booking, payment, policy, and staff decisions stay tied to system truth.
Understand
Read the customer request with business context.
Validate
Check services, staff, location, slot, and policy.
Collect
Collect missing booking details and payment requirements.
Confirm
Confirm the booking only when the operational state is valid.
Handoff
Keep the team, invoice, customer record, and next step connected.
Trust
Built for service operations, not loose automation.
Booking safety
Deterministic checks guard every state change.
AI can help with language, but booking, payment, policy, and slot truth stay system-controlled.
Operations truth
Chats become trackable work.
A WhatsApp request can connect to customer records, service lines, invoices, payments, reminders, and team roles.
Team control
Automation never has to mean losing control.
Human takeover, approvals, role access, and runtime guardrails keep service teams in charge.
Next step
See the workflow on your service business.
Walk through WhatsApp booking, deposits, staff assignment, and customer records.