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The main prices are base prices before tax. Tax collection is not active until ChatFlow has verified registration and invoice requirements. The projected totals show the planned 15% VAT, 2.5% NHIL, and 2.5% GETFund charge; if activated, checkout and invoices will show each line and the exact total before payment.

Bookings and WhatsApp messages are metered for fair-use review. We warn before a plan threshold and never add a charge silently. Growth is the normal upgrade path; Pro can add 2,000 WhatsApp messages for GHS 240 or 1,000 bookings for GHS 150, before any active tax.

Starter, Growth, and Pro annual plans are paid upfront for a 12-month service period and save approximately one month compared with monthly billing. The selected interval, renewal amount, and any active tax are confirmed before checkout.

You can request cancellation or a plan change. Already-paid access remains valid through its covered period unless an agreed refund or contract term says otherwise, and a downgrade cannot silently leave the workspace in an impossible over-limit state.

Enterprise starts from GHS 5,000 per month before any active tax and is sales-led. Staff, locations, capacity, onboarding, support, integrations, and annual terms are quoted and approved explicitly rather than treated as a fixed self-serve package.